Privacy Policy

This notice explains how personal information is handled when you use this website or contact Cordell Hensley.

Last updated: 21 September 2026

Who we are

This website is operated by Cordell Hensley. In this notice, “we”, “us” and “our” refer to Cordell Hensley.

Cordell is based in the United States and works with organisations internationally. You can contact us through the website contact page or by emailing hello@cordellhensley.com.

Information we collect

When you contact us, we may collect your name, email address, telephone number, organisation and the information you include in your message. If a conversation develops into a working relationship, we may also collect the information needed to discuss, arrange and deliver services.

The website and its hosting services may record limited technical information, such as your IP address, browser type, device information, requested pages and the date and time of a request. This information is used to operate, protect and diagnose the website.

How we use your information

We use personal information to:

• respond to enquiries and arrange conversations;
• discuss, prepare and deliver coaching, consulting, speaking or training services;
• keep appropriate business, financial and correspondence records;
• protect the website and investigate technical or security problems; and
• meet legal, regulatory or professional obligations.

We do not sell personal information.

Our lawful bases

Where UK or European data-protection law applies, we generally process enquiry information because it is necessary to take steps at your request before entering into a contract, or because we have a legitimate interest in responding to enquiries and operating our business. We may also process information where necessary to meet a legal obligation. If we rely on consent for a particular activity, you may withdraw that consent at any time.

Who receives your information

We use trusted service providers to operate the website and communications. This includes Studiowide, which supports the website and handles website enquiries on Cordell’s behalf, together with hosting, email, security and IT providers. These providers should only use personal information to provide their services to us.

We may also disclose information where required by law, to protect legal rights, or to professional advisers where reasonably necessary.

International transfers

Cordell is based in the United States and works internationally, so information submitted from the United Kingdom or European Economic Area may be processed outside the country in which it was collected. Where transfer rules apply, we will use an applicable adequacy decision, contractual safeguard or other lawful transfer mechanism.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including responding to an enquiry, delivering agreed services, maintaining appropriate business records and meeting legal obligations. We review enquiry and client records periodically and delete or anonymise them when they are no longer reasonably needed.

Your choices and rights

Depending on where you live and the law that applies, you may have rights to ask for access to your personal information, correction, deletion, restriction, portability or an objection to certain uses. Where processing is based on consent, you may withdraw it.

To make a request, contact us through the website contact page. We may need to verify your identity before acting on a request.

If UK data-protection law applies, you may also raise a concern with the UK Information Commissioner’s Office at ico.org.uk. If another privacy regulator applies to you, you may contact that regulator.

Cookies

The website may use cookies or similar technologies that are necessary for security, administration and core site functions. If non-essential analytics or marketing technologies are used, appropriate consent controls will be provided where required and this notice will describe their use.

Children

This website and Cordell’s services are intended for organisations and adult professionals. We do not knowingly use the website to collect information from children.

Changes to this notice

We may update this notice when the website, our services or applicable requirements change. The latest version will be published on this page with an updated date.