Terms and Conditions

Website terms and conditions for Cordell Hensley.

These terms govern use of the Cordell Hensley website.

Last updated: 21 September 2026

About this website

This website is operated by Cordell Hensley. It provides information about Cordell’s coaching, consulting, speaking and training services, together with articles and other material about leadership, Lean, learning and continuous improvement.

By using this website, you agree to these terms. If you do not agree with them, please stop using the website.

Information on the website

The website is provided for general information. Its content is not legal, financial, employment, safety or other regulated professional advice, and it should not be treated as a substitute for advice based on your organisation’s circumstances.

We take reasonable care over the content but do not promise that every page will always be complete, current or free from error. We may change, remove or update content without notice.

Services and enquiries

Sending an enquiry does not create a client, adviser, employment, partnership or other contractual relationship. Any coaching, consulting, speaking or training engagement will be governed by a separate written proposal, statement of work, booking confirmation or services agreement.

Availability, scope, timing, fees, expenses, cancellation terms and any project-specific responsibilities will be agreed separately before services begin.

Intellectual property

Unless stated otherwise, the website’s text, branding, graphics, photographs, downloads and other original material belong to Cordell Hensley or are used with permission. You may view and print reasonable extracts for your own internal, non-commercial use.

You must not reproduce, publish, sell, license, modify or commercially exploit a substantial part of the website without prior written permission. Quoting a short extract with appropriate attribution is permitted where applicable law allows it.

Acceptable use

You must not:

use the website unlawfully or in a way that infringes another person’s rights;
attempt to gain unauthorised access to the website, server or connected systems;
introduce malware, harmful code or automated traffic that disrupts the website;
misrepresent your identity when submitting an enquiry; or
scrape, copy or republish website content on a systematic basis without permission.

Third-party links

The website may link to third-party websites or services. Those links are provided for convenience and context. We do not control third-party sites and are not responsible for their content, availability, security or privacy practices.

Website availability and security

We may suspend, withdraw or change the website for maintenance, security or operational reasons. We do not guarantee uninterrupted availability. You are responsible for using suitable security and virus-protection measures on your own devices.

Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful. Subject to that, Cordell Hensley is not responsible for loss arising solely from reliance on general website content, inability to access the website, or the content of a third-party site.

Any liability connected with paid services will be governed by the separate agreement for those services.

Privacy

Our use of personal information submitted through the website is described in the Privacy Policy.

Changes to these terms

We may update these terms when the website, services or applicable requirements change. The version published on this page will apply from its stated update date.

Governing law

Any dispute relating to use of this website will be handled under the law and jurisdiction applicable to Cordell Hensley’s business or as otherwise agreed in writing. Service agreements may specify different governing terms for a particular engagement.